Netgear Reviews

IT took me literally over 100 phone calls to support before a technician picked up. I also had to file a dispute with my Credit card company. Technician says " before we go further it's going to be $198.00" i had just purchased the wifi extender with a 90 day warranty. It was too weak to reach my location. "Well this is tech support and it's $198.00. I hung up. I eventually received my credit on my card but it took 90 days, a whole 3 months. Plus around 100 phone calls listening to horrible canned " on hold" music. They have no customer support at all. 100 phone calls? Never again. I purchased it straight from Netgear and not Amazon.

I had bought a one of their products several years ago and they had excellent customer service. They had answered all my questions, got great help even after the 90 days free support was up. A couple weeks ago I bought a new product from them. What a complete nightmare.Be prepared for mind games.The reps are very rude, won't answer any questions, they will gaslight you and then act like you were being rude to them. This company doesn't care about anything except getting you to buy the expensive extended support so they will make sure your product does not work for you if didn't get it up and running yourself.The support pages are a joke. There are no answered for the specific questions you need answered. I highly advise against buying their products from this nightmare company until they gut their customer service department and get rid of the 90 day support limit and give out support for a minimum of 2 years for their products.

I purchased a Netgear Switch for the purpose of providing a single internet Moden/Router line to service two devices. The Switch acted really strange, it did provide lights as indicated on each line showing it was connected and an occasional brief flash on the modem/router incoming line.
Neither device would function, however, even with switching port locations, rebooting, going through all of the permutations. I finally relented and dropped an email to Customer Support.
I sent in a detailed description to them, and I got an email back asking for a detailed description of the problem. Huh? Resubmitted the same description again and received gibberish back, as though they had not read either submission.
I resubmitted a more detailed description and got more simple-minded blather back. These support people are useless, to put it kindly, and they did not solve anything. Finally returned the switch to the store and got a refund. No more Netgear for me!

Ridiculous that support ends after 60 days unless you pay.

I have an orbi mesh system and it worked great until a couple months ago. Can't get support without paying for a subscription. Can't figure out how to get my money back.

Waste of money.

to whom it may concern, i engaged netgear for a prestigious project. i created the network design as a subcontractor. i had the support letters and etc. i brought them into my project supply 70 m4300 switches. the main contractor when directly to netgear singapore to purchase the switches even though i had a agreement. i contacted singaport netgear and they replied that they will support him not as much as they will support me. i was thinking what the hecj does that mean. i have emails and proof going back months. they stole my network designs and decided to bypass me. contacted them and multiple times ignored me. do not deal with project with Singapore Netgear as they are money motivated and unprincipled and zero ethics. i further contacted Netgear USA and seems as same as singapore. i hav been purchasing netgear switches for many years and for that project for the POC i purchased directly from them.. they away from Singapore Netgear i rather buy TPLINK or PLanet switches as least they have principles.

Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.

I will never purchase a Netgear product again. I spent 600 on flag ship router which is utter garbage. No support from the Tech guys who like to drop the call on you and don't call you back. Buyer beware!

Purchased a Netgear extender in 2014. It is still functioning OK but every 6 month I get an email telling me to update its software. So I spend about half a day via PC and Smartphone but have failed miserably for 6 year to Update the unit. Help is not forthcoming and the cost for help would allow me to buy a new unit. So purchased BT unit instead for other end of house.

Called today, selected Tech Support from Netgear's menu options, waited 18 minutes, phone answered by a barely-understandable person, who then informed me that I had a technical question and she was going to transfer me to Tech Support. When I protested that I had selected Tech Support from their menu options and didn't want to be transferred, she hung up. Of course, if we had know about Netgear's less-than-zero customer support, we would not have purchased their product.

I purchased a Netgear R6000 two years ago. The device failed 10 days after the warranty expired due to a component failure (talk about design to fail accuracy). Despite this, Netgear fail to understand that there is a requirement to replace or repair products suffering a hardware fault for up to 7 years (6 years in Scotland). I called product support, they agreed and promised to call back with details of the replacement. This didn't happen. My notes haven't been updated and I'm now in have call centres in India constantly hanging up on my call. I will now be escalating to trading standards and Amazon.

I finally did get my printer to work, so all was good! For a couple of days. I woke Sunday and my WiFi was gone. After some checking, I verified the internet service was fine, but my WiFi was completely gone. I had to start from scratch and reinstall the Orbing. I discovered that the Orbi will only recognize the default WiFi that comes with the device. I had to add my network as a guest network, instead of the primary network. Which is irritating, because I assume that many purchaser of this product received the same Network Name, and password - but for now I'm just happy to have WiFi back. I had to install my WiFi printer using their default info, too. This experience has made me realize why I ought to continue to hard wire my primary devices. WiFi is too unpredictable.I received a Netgear, Orbi router as a gift, to enhance my WiFi capabilities. And, my WiFi is much better and pretty much everything is working better. Except... My Epson WiFi printer. Even though both my Mac's and the printer show they are on the same network, my computer simply doesn't "see" the printer. I have searched the internet for a solution, to no avail. Looks like I'm going to have to buy a printer, which I find irritating. Because the Orbi was a gift, and I don't have the receipt, I am ineligible for a warranty. The inability of my Mac's to connect with the printer is considered a warranty issue. So, no help from Netgear - unless I buy an extended warranty, of course. I'll continue to try to find an assist on the internet, but I am disappointed I can't get any help from Netgear.

I agree with all the negative reviews. customer support is terrible, I have spent 3 hours in total on the phone for a warranty replacement and still no joy.
"AVOID NETGEAR products"